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Privacy Policy

Last updated: April 2026

This Privacy Policy explains how Frys Commercial and Residential Cleaning Ltd ("Fry Cleaning", "we", "us", "our") collects, uses, and protects personal information when you use our website at frycleaning.uk or contact us regarding our services.

We are committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. About Us — Data Controller

Frys Commercial and Residential Cleaning Ltd is the data controller responsible for personal information collected through this website.

  • Company name: Frys Commercial and Residential Cleaning Ltd
  • Trading as: Fry Cleaning
  • Registered in: England and Wales
  • Company number: 16985967
  • Registered address: 6 Dorchester Road, Billericay, England, CM12 0YW
  • Email: [email protected]
  • Phone: +44 7474 778 912

2. Information We Collect

Information you provide directly

When you complete the enquiry form on our website, we may collect:

  • Full name
  • Email address
  • Phone number (optional)
  • Details about your property or cleaning requirements

Technical information

Our website may collect standard technical data such as browser type and approximate IP address through server logs. We do not use third-party analytics services or advertising tracking tools.

3. How We Use Your Information

We use your personal information to:

  • Respond to your enquiry and provide a no-obligation quote
  • Communicate with you about your booking and service delivery
  • Maintain records required by UK law

We do not use your information for unsolicited marketing, and we do not sell or rent your personal data to any third party.

4. Legal Basis for Processing

We process your personal data under the following legal bases as defined by UK GDPR:

  • Legitimate interests — to respond to your enquiry and provide a quotation for our services
  • Performance of a contract — to deliver the cleaning services you have engaged us to carry out
  • Legal obligation — to comply with applicable laws and regulations, including tax and accounting requirements

5. Data Retention

We retain your personal information only for as long as is necessary for the purposes described above:

  • Enquiries where no booking was made: up to 12 months from the date of enquiry
  • Booking and service records: up to 6 years to comply with UK tax and accounting obligations

After these periods, your data will be securely deleted or anonymised.

6. Sharing Your Information

We do not sell, trade, or otherwise transfer your personal information to third parties. Your data may only be disclosed:

  • To our staff and operatives, solely to arrange and deliver your cleaning services
  • To legal or regulatory authorities where required or permitted by applicable law

7. Cookies

Our website uses only essential functional cookies necessary for the website to operate correctly. We do not place advertising, tracking, or analytics cookies.

When you first visit our website, a cookie consent banner allows you to accept or decline non-essential cookies. Your preference is stored in your browser using localStorage and is not transmitted to our servers.

8. Your Rights Under UK GDPR

Under UK GDPR, you have the following rights regarding your personal data:

  • Right of access — to request a copy of the personal data we hold about you
  • Right to rectification — to have inaccurate or incomplete data corrected
  • Right to erasure — to request deletion of your data where there is no legitimate reason for us to continue holding it
  • Right to restrict processing — to request that we limit how we use your data
  • Right to data portability — to receive your data in a structured, commonly used, machine-readable format
  • Right to object — to object to processing carried out on the basis of our legitimate interests

To exercise any of these rights, please contact us at [email protected]. We will respond within one calendar month.

9. Complaints

If you have concerns about how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

  • Website: ico.org.uk
  • Phone: 0303 123 1113
  • Post: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

We would, however, appreciate the opportunity to address your concern before you contact the ICO, so please reach out to us first.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The current version will always be available at frycleaning.uk/privacy-policy.html. We encourage you to review it periodically.

11. Contact Us

For any questions or requests relating to this Privacy Policy or your personal data, please contact us: