These Terms and Conditions ("Terms") govern the provision of cleaning services by Frys Commercial and Residential Cleaning Ltd ("Fry Cleaning", "we", "us", "our") to clients ("you", "your"). By requesting a quote or booking our services, you agree to be bound by these Terms.
We provide commercial and residential cleaning services across Essex, including but not limited to: pressure washing, roof cleaning, gutter cleaning, facade and render cleaning, window cleaning, and driveway and patio restoration. All services are subject to a prior assessment and quotation. Service availability may vary by location and property type.
All quotes are provided free of charge and without obligation. Quotes are based on the information provided at the time of enquiry and are valid for 30 days from the date of issue. Final pricing may be adjusted if site conditions differ materially from those described in your initial enquiry. Any adjustment will be communicated and agreed before work commences.
A booking is confirmed when you accept a quote in writing (by email or message) and we confirm the date and time of service in writing. We reserve the right to decline any booking at our discretion.
For bookings with an agreed deposit, the booking is only confirmed upon receipt of the deposit payment.
You agree to:
If access is refused, inadequate, or if conditions are found to be unsafe on arrival, we reserve the right to abort the visit. In such cases, any deposit paid for that appointment may be forfeited.
Payment is due on completion of work. Accepted payment methods include bank transfer, cash, or card payment.
Payment is due within 14 days of the invoice date, unless otherwise agreed in writing prior to the work commencing. Late payment may incur interest at 8% per annum above the Bank of England base rate, in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.
For bookings with a total value over £500, we may request a deposit of up to 30% to secure the agreed date. Deposits are non-refundable in the event of a late cancellation (see Cancellation Policy).
Please refer to our Refund & Cancellation Policy for full details on cancellations, rescheduling, and refunds.
We hold public liability insurance. Our maximum liability for any claim arising directly from the provision of our services is limited to the total value of the services provided under the relevant booking.
We are not liable for:
Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation.
You are responsible for:
All content on frycleaning.uk — including text, images, logos, and branding — is the property of Frys Commercial and Residential Cleaning Ltd and is protected by applicable intellectual property laws. No content may be reproduced, distributed, or used without our prior written permission.
These Terms and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws of England and Wales. Both parties submit to the exclusive jurisdiction of the courts of England and Wales.
We reserve the right to update these Terms at any time. The current version is always available at frycleaning.uk/terms.html. Your continued use of our services after any change constitutes acceptance of the updated Terms.
If you have any questions about these Terms, please contact us: